2700 Greens Road Suite #300 Houston, TX 77032 USA (281) 442-7733 (281) 442-0133 (fax) Open 7 AM - 8 PM, 7 Days/Week Map It!

Pickup/Shuttle Information Upon arrival at the airport terminal, contact the location at 281-442-7733. From the terminal, follow the signs to the Rental Car Shuttle. Take the shuttle to the Rental Car Center. We pickup directly in front of the Car Rental Center The free courtesy E-Z Rent-A-Car shuttle will pick up there. It will take approximately 15 minutes to get to the location once arriving at the Rental Car Center. Local Policies This location does not allow for after hours drop offs. Local renters receive 300 free miles per day. Non-local renters receive unlimited mileage. Please inform us of any delays that you encounter on your trip. During peak season, reservations will be held for one hour past your pick up time and during off-peak season reservations will be held for two hours. GPS units now available at this location. Inquire about availability at the rental counter.

• Reservations are automatically cancelled after 2 hours of expected arrival time during off-season.
• Reservations are automatically cancelled after 1 hour of expected arrival time during peak-season.

• Child-restraint seats may be available at the rental location for an additional charge of $7.00 per day.
• Please check availability upon arrival.
• Children younger than 4 years of age or less than 36 inches in height must be restrained in a child restraint.
• Children ages 4 years but younger than 17 must be secured by a seat belt.

• Discount Mobility USA provides all types of accessible vehicles and condos. Please visit their website at http://www.discountmobilityusa.com, or contact them directly at 407-438-8010.

• You may return the vehicle with the same amount of gas as you start with, (this is usually a full tank of gas for on airport locations), and receive no additional charges. However, if you fail to return the vehicle with the proper level of fuel, a charge of $5.99 per gallon will apply in addition to your estimated charges.
• You may pre-purchase the fuel at the beginning of the rental and return the vehicle as close to empty as possible. Note: There is no refund for unused fuel.

• Vehicles are allowed to travel in the following states: Texas, Oklahoma, Arkansas, and Louisiana.

• Mileage Restrictions only apply to local renters.
• 300 miles per day.

• Coverage accepted at the time of pick up cannot be removed from the rental agreement unless the renter returns to the rental counter, has the vehicle checked by the car rental staff and signs for the coverage to be removed.

• CDW (Collision Damage Waiver) is not insurance. This coverage eliminates the renter and/or any authorized drivers financial responsibility if the vehicle is involved in an accident as long as the terms and conditions of the rental agreement have not been violated.
• If the terms and conditions are violated, CDW is void and the renter is fully responsible for all costs associated with the repair of the rental vehicle and any related fees.
• If you decline CDW, you may be responsible for up to the full market value of the car in the event of an accident. If involved in an accident, you must contact your insurance company and obtain a claim number.
• CDW does not cover any 3rd Parties or Unauthorized drivers.
• Theft, glass, tires, acts of God & fees associated with the collection of the damages are not covered.
• If the rental vehicle is damaged or you are involved in an accident/incident, you must contact the local Police Department and obtain an accident report. Failure to obtain an accident report will void CDW.
• CDW does not have a deductible and is priced at $21.99/day.
• CDW cannot be purchased by underage renters, local renters, and those paying up front with debit cards. These renters must provide proof of full coverage insurance to rent a vehicle.
• The new CDW policy is effective as of July 24, 2006.

• The renter will be solely responsible for the vehicle itself and any third party claims made against it.
• Please check with your insurance agent for more information about your state coverage requirements as they compare with the state that you are traveling to.

• This optional coverage will only cover the renter and/or any authorized drivers personal insurance deductible up to a maximum amount of five hundred dollars.
• The renter and/or any authorized driver understand that they still must submit a claim to their insurance carrier for the full amount of the claim if it exceeds their deductible.
• LPC starts at $7.99/day.

• Supplemental Liability Coverage protects the renter and/or any authorized drivers against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident while operating a rental up to $1,000,000.
• This coverage is in excess to the renter and/or any authorized drivers own automobile liability insurance and over the underlying insurance specified within your signed rental agreement.
• SLI is subject to the terms and conditions of the rental agreement and supplemental liability brochure.
• A copy of the Supplemental Rental Liability Insurance brochure is available for your review from your rental agent.
• SLI is priced at $12.99/day.

• For those customers who do not have a return airline boarding pass, the following policies apply:
  • Payment Type - Credit Card or Debit Card with a credit card logo
    • We do not accept Debit Cards as a method of payment from Local Renters.
    • The primary driver must provide proof of full coverage insurance in order to rent.
    • Purchase of our Collision Damage Waiver (CDW) or Limited Protection Coverage (LPC) is not permitted.
    • For Credit Cards, a hold of $200 or 35% over the estimated total, whichever is greater, will be taken at the time of pickup.
    • All rentals are subject to a mileage cap.
  • Payment Type - Cash
    • We do not accept this method of payment from Local Renters.

• This fee is assessed for renting a car at one rental location and returning it to a different rental location.
• The cost of this fee varies depending on drop location and time of year.

• American Express®
• Diners Club International®
• Discover®
• MasterCard®
• Visa®

• We do not accept pre-paid credit cards, electron cards, key chain credit cards, gift cards. We do not accept cash as a form of payment at the time of rental (pickup); however, cash will be accepted upon return. We must be able to make an imprint of the raised type on the credit card in order to accept it.

• Your confirmation number is the number that you are given once your reservation has been confirmed. This number can be used to gain access to your reservation information, including your rates, or your rental information once you have picked up the vehicle.

• Your reservation guarantees a car at the rate, date and time that you reserved it for. It does not guarantee a specific make and model of a vehicle, nor can it guarantee a reservation for another date.

• You can make a reservation here on our website.
• You can also call our reservation center at 407-352-3131.

• The maximum rental length is 28 days, while the minimum rental length is 1 day. Rates are calculated based on a 24 hour clock, once this clock has gone past the 24 hour period, another day will be charged.

• We offer weekly and daily rates. The shortest amount of time that a vehicle can be rented for is 1 day. We do not offer hourly or weekend rates at this time.

• A rental agreement can be extended over the phone if the rental was secured with a credit card and that specific credit card has been authorized for 35% over the new estimated total. However, if the rental was secured with a debit card or if the credit card on file does not have enough to authorize, the renter must come into the rental location in order to extend the contract. See the specific location for more details concerning extensions.

• The additional driver must qualify in the same manner as the primary renter.
• A fee of $7.99 per day will be charged for each additional driver.
• Additional fees and restrictions will apply for renters under the age of 25. Please see Underage Policies.

• For those customers who are not local renters, but reside within the United States, Canada or Puerto Rico, the following policies apply. Additional restrictions will apply for renters under the age of 25. Please see Underage Rental Policies.
  • Payment Type - Credit Card
    • The purchase of additional coverage is optional.
    • If additional coverage is not purchased, the primary renter and/or additional driver must sign and initial the rental contract confirming that the vehicle and all liability is their responsibility.
    • A hold in the amount of the estimated total plus $200 will be taken at the time of pickup.
  • Payment Type - Debit Card with a Visa / MasterCard logo
    • Renters must provide a return airline boarding pass or round trip itinerary to rent a vehicle using a debit card.
    • A charge in the amount of the estimated total plus $200 will be taken at the time of pickup. Upon return, any remaining difference will be refunded to the Debit Card.
    • Renters are not permitted to purchase Collision Damage Waiver (CDW) or Limited Protection Coverage (LPC) and proof of insurance must be provided at the time the vehicle is picked up.
  • Payment Type - Cash
    • Cash will be accepted as a form of payment on returning the vehicles, but will not be accepted as a form of payment, whether towards the estimated total or deposit any time before the vehicle is returned.

• The renter must have in his/her immediate possession a valid and current driver license issued by his/her respective department of motor vehicles. In order for the license to be valid, it must pass the following:
  • The license must not be expired.
  • The license must match the renter who is renting the vehicle.
  • If the license uses a P.O. Box as an address, a physical address must be supplied upon renting the vehicle.
  • The name on the driver license must match exactly the imprinted name on the credit card.

• We hold the ability to change these posted policies and procedures at any time.

• For those customers who are not local renters, but reside outside of the United States, Canada or Puerto Rico, the following policies apply. Additional restrictions will apply for renters under the age of 25. Please see Underage Rental Policies.
  • Payment Type - Credit Card
    • The primary driver must provide proof of full coverage insurance for the United States in English in order to decline CDW and SLI.
    • If proof of Collision Insurance only is provided, then SLI must be accepted.
    • If proof of Liability Coverage only is provided, then CDW must be accepted.
    • If no proof of coverage is provided, CDW and SLI must be accepted.
    • The rental location will make a copy of the primary driver passport that shows an entry stamp into the United States within the past twenty eight (28) days.
    • The rental location will make a copy of the primary driver license.
    • A hold in the amount of the estimated total plus $200 will be taken at the time of pickup.
  • Payment Type - Debit Card with a Visa / MasterCard logo
    • A charge in the amount of the estimated total plus $200 will be taken at the time of pickup. Upon return, any remaining difference will be refunded to the Debit Card.
    • No specialty vehicles unless proof of full coverage insurance for the United States is provided in English.
    • The primary driver must provide proof of full coverage insurance for the United States in English in order to decline CDW and SLI.
    • If proof of Collision Insurance only is provided, then SLI must be accepted.
    • If proof of Liability Coverage only is provided, then CDW must be accepted.
    • If no proof of coverage is provided, CDW and SLI must be accepted.
    • The rental location will make a copy of the primary driver passport that shows an entry stamp into the United States within the past twenty eight (28) days.
    • The rental location will make a copy of the primary driver license.
  • Payment Type - Cash
    • Cash will be accepted as a form of payment on returning the vehicles, but will not be accepted as a form of payment, whether towards the estimated total or deposit any time before the vehicle is returned.

• The primary renter is responsible for all tickets/violations issued to the rental vehicle and must pay these violations to the authorities that issued the ticket.
• A $50.00 administration fee will be assessed for each ticket/violation.

• Minimum age for renting a vehicle is 18.
• The fees for underage renters are as follows:
  • $15.00/day: 21 - 24 years old renting non-specialty vehicles (see FAQs)
  • $25.00/day: 18 - 20 years old renting non-specialty vehicles (see FAQs)
  • $30.00/day: 18 - 24 years old renting specialty vehicles (see FAQs)
  • $10.00/day: 18 - 24 years old renting with Corporate accounts for any car class.
• Underage Drivers are not permitted to rent Luxury Vehicles.

• This fee is what we pay to the airport for airport access fees.

• Customer Facility Charge. This is usuallly a daily fee imposed by the airport authority for the maintainence or construction of a consolidated rental car facility.

• This is the sales tax for the state, county and city fees.

• This surcharge is dependent on the state in which the vehicle is rented in and is paid to the state for all rental vehicles.

• Vehicle License Recoupment Fee - This is a fee for the recoupment of vehicle licensing fees that we pay.

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